Frequently asked
All orders ship from Maui, Hawai‘i.
USPS Priority
• Complimentary on orders $350+
• $15 flat rate on orders under $350
FedEx 2-Day
• $45 flat rate
FedEx Overnight
• Available upon request
A tracking number will be emailed once your order has been shipped. Non-standard shipping insurance available on request.
Holiday Delivery Schedule
To receive your piece in time for Christmas:
• USPS Priority → Order by December 15
• FedEx 2-Day → Order by December 18
We do. Please note that shipping cost vary please email pukaperri@gmail.com to order.
Each Puka Perri piece is handcrafted on Maui with intention and care.
Because of this artisanal process:
- While some items are stocked, most pieces require 2–3 weeks for creation and shipping
- Custom cast designs take 6–8 weeks from final approval
- Natural variations in shells and pearls are expected and reflect the uniqueness of each piece
If you need a rush order, please contact us at pukaperri@gmail.com. Rush options may be available.
Our custom piece timeline is 6–8 weeks. Once production begins, we are not able to modify or cancel the order. Please note that custom pieces are made specifically for you and are final sale. Due to the handcrafted nature of our work and the small scale of production, we are unable to offer returns or exchanges.
To keep your piece shining, avoid contact with harsh chemicals or saltwater. Gently clean with a soft cloth and store it separately when not in use.
All purchases are final sale.
Due to the handcrafted nature of our work and the small scale of production, we are unable to offer returns or exchanges.
If your piece arrives damaged, please notify us within 3 days of delivery with photos and your order number. We will review the issue and provide next steps. Requests made after this window may incur repair fees.
We are committed to supporting your piece throughout its life.
- Complimentary repairs within 30 days of delivery
- After 30 days, repair fees apply depending on the work required
- Replacement of lost shells, pearls, or charms will be charged at cost
To begin a repair, email pukaperri@gmail.com.